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For You can redirect the chatbot users who are not comfortable chatting with an automated chatbot . You can redirect them to the a live agents agent using the Live Agent directive.
The Live Agent directive will integrate Orbita chatbot with third-party Live Agent plugins, which will transfer the chat conversation to the Live Agents.
You can use any live agent plugin by using a script or a direct URL
The below example shows the steps to integrate the Orbita chatbot with Live Chat (https://www.livechat.com/).
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The third-party plugin will load within the chatbot when triggered as shown in the sample screenshot below.
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