For the chatbot users who are not comfortable chatting with an automated chatbot. You can redirect them to the live agents using the Live Agent directive.

...

if(!msg.payload.orbita) {
    msg.payload.orbita = {};
}
msg.payload.orbita.directive = [
    {
        type: 'liveagent',
        script: "This is the script from Function node",
        directUrl: "https://direct.lc.chat/12314445/"
    }
]
return msg;

type: The type should be set to liveagent

script: You can integrate the chatbot with a third-party plugin using a JavaScript code.

directUrl: You can integrate the chatbot with a third-party plugin using a URL.

The third-party plugin will load within the chatbot when triggered.

...

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