...
| Code Block |
|---|
<script src="/chatbot/v3/chat-core.js"></script>
<script>
OrbitaChatBotV3.init({
projectId: '<Project ID>',
serverUrl: 'https://express.orbita.cloud',
customData: {
org: "<Org ID>"
},
botSettings: {
elementId: 'orbitabot',
template: 'expressautoconnect'
}
});
</script> |
Troubleshooting Steps
“My bot is not displaying”
If your bot isn't displaying, there are a few steps you can take to troubleshoot the issue.
Verify you followed the launch instructions provided above to ensure that you have properly set up the bot integration.
Verify that you have updated the <Project ID> and <Organization ID> with the information provided. These IDs are crucial for the integration to work correctly, so double-check that you have entered them accurately.
Confirm that your website has been whitelisted according to the whitelisting steps outlined above. Whitelisting is necessary to grant your website access to display the bot. Ensure that you have followed the prescribed whitelisting process correctly.
By carefully reviewing these points and ensuring that you have followed all the necessary steps, you should be able to resolve the issue and have your bot displayed successfully.
“My bot is still not displaying.”
If your bot is still not displaying despite following the previous troubleshooting steps, there are a few additional actions you can take.
Check your browser's Developer tab for any visible JavaScript errors. To access the Developer tab, right-click on your webpage and select "Inspect" or "Inspect Element" (this may vary depending on the browser you are using). In the Developer tab, navigate to the "Console" section and look for any errors or warnings related to JavaScript. If there are any errors present, address them accordingly.
Resolve any errors that are unrelated to Orbita. These errors could potentially interfere with the functioning of the bot. Check for any conflicting JavaScript code or errors in your webpage that might be causing the issue. Correcting these errors can help eliminate any potential conflicts.
Contact Orbita support for further assistance if after resolving all other errors you encounter any remaining errors, or anything specifically related to Orbita.
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