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For any provider and pharma professionalsprofessional, there is a rising raising need for a safer, efficient, and quick solution that is responsive, easy to use, and available 24/7.

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Recognize when patients express symptoms using natural language.
Guide patients to the right care point:
- Call Ambulance/911
- Go to the Emergency Room
- Schedule a visit to be seen within 24 hours
- Schedule routine visit
- Self-care at home

The chatbot user can either click on one of the options of symptom checker or type in the symptoms in the keyboard input box for assistance.

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Chatbot users will then be guided in the button driven conversation flow until they answer all the necessary information to accurately triage the symptoms and guide patients to the point of the right care

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Login to Experience Manager
Navigate to your project > Project side navigation menu > Create > Agents Solution Center > PackageSolutions
Click the Install Add button against the Symptom Triage package. You will get a Success message once the Package is installed successfully
Image Added
After installing the package, the symptomstriage sub-flow is will be available in the Experience Designer > Module Flows tab.
Image Added

Post-installation

For integrating To integrate with the V3 chatbotChatbot please import the below code to the Experience Designer > Bot Manager V3 flow/tab.

Code Block

language	json

[
    {
        "id": "db3f8895.c18028",
        "type": "orbita-adverse_event",
        "z": "25baf5ca.56d3aa",
        "skillConfig": "150ab083.2380ef",
        "name": "Orbita Detect",
        "utterance": "{{msg.payload.text}}",
        "x": 390,
        "y": 840,
        "wires": [
            [
                "fc69261a.dd45a8"
            ]
        ]
    },
    {
        "id": "fc69261a.dd45a8",
        "type": "function",
        "z": "25baf5ca.56d3aa",
        "name": "Set Namespace",
        "func": "const _ = global.get('lodash');\nconst util = global.get('orbitaUtil');\nlet projectId = util.getProjectId(node);\n_.set(msg, 'orbita.session.NAMESPACE', `symptomtriage:${projectId}`);\n\nreturn msg;",
        "outputs": 1,
        "noerr": 0,
        "x": 580,
        "y": 840,
        "wires": [
            [
                "7f356695.686e28"
            ]
        ]
    },
    {
        "id": "7f356695.686e28",
        "type": "function",
        "z": "25baf5ca.56d3aa",
        "name": "Check Symptoms",
        "func": "const _ = global.get('lodash');\nconst YES = \"LABEL_1\";\n\nconst NAMESPACE = _.get(msg, 'orbita.session.NAMESPACE');\nconst settings = global.get(NAMESPACE).settings;\n\n\nconst adverseEventDetected = _.get(msg, 'payload.data.adverseEvent[0][0].score', _.get(msg, 'payload.data.adverseEvent.score')) > 0.7 && _.get(msg, 'payload.data.adverseEvent[0][0].label', _.get(msg, 'payload.data.adverseEvent.label')) === YES;\nconst isLaunch = _.get(msg, `payload.session.${NAMESPACE}.isLaunch`);\nlet symptomValue = _.get(msg, 'payload.text');\n\nlet results = _.get(msg, 'data.dynamicData.result');\nlet excludedTerms = settings.excludeUtterancesFromSymTriFlow;\nlet checkUserValue = excludedTerms.findIndex(term => term.toLowerCase() === symptomValue.toString().toLowerCase());\n\n\nif(adverseEventDetected && isLaunch && checkUserValue === -1){\n  _.set(msg, `orbita.session.${NAMESPACE}.symptomValue`, symptomValue);\n  _.set(msg, 'payload.text', 'Symptoms Checker Conversation');\n}\n\n\nreturn [msg,null];",
        "outputs": 1,
        "noerr": 0,
        "x": 790,
        "y": 840,
        "wires": [
            [
                "6961a47f.5949bc"
            ]
        ]
    },
    {
        "id": "6961a47f.5949bc",
        "type": "function",
        "z": "25baf5ca.56d3aa",
        "name": "Route",
        "func": "const _ = global.get('lodash');\nconst NAMESPACE = _.get(msg, 'orbita.session.NAMESPACE');\n//const NAMESPACE = 'symptomtriage';\nconst settings = global.get(NAMESPACE).settings;\nconst symptomChecker = global.get(NAMESPACE).symptomChecker || {};\nlet symptomCheckerSessionID = symptomChecker.sessionIDStore\n    ? symptomChecker.sessionIDStore[msg.payload.sessionId]\n    : null;\n_.set(msg, 'orbitaBotVersion', 3);\nif (symptomCheckerSessionID) {\n    let formatId = `hbConvId:${symptomCheckerSessionID}`;\n    global.get(`hbConvId:${symptomCheckerSessionID}`, function(err, cacheData) {\n        const input = typeof msg.payload.text === \"string\"\n            ? msg.payload.text.toLowerCase()\n            : msg.payload.text && msg.payload.text.message\n                ? msg.payload.text.message.toLowerCase()\n                : \"\";\n        let genderList = ['male', 'female'];\n        if(typeof msg.payload.text === 'string'){\n            genderIdx = genderList.findIndex(gender => gender.toLowerCase() === msg.payload.text.toLowerCase()); \n        }\n        let results = _.get(msg, 'data.dynamicData.result');\n        // if (results && results.length > 0) {\n        //     let result = results[0];\n            let excludedTerms = settings.excludeUtterancesFromSymConvFlow;\n            let checkUserValue = excludedTerms.findIndex(term => term.toLowerCase() === input.toString().toLowerCase());\n            if(checkUserValue >=0 ){\n                global.set(`hbConvId:${symptomCheckerSessionID}`, undefined);\n                global.set(`hbConvId:${symptomCheckerSessionID}:checkboxes`, undefined);\n                return node.send([msg, null]);\n            }\n        //}\n        // switch(input) {\n        //     case \"open\":\n        //     case \"mychart\":\n        //     case \"covid\":\n        //     case \"covid 19\":\n        //     case \"covid-19\":\n        //     case \"find a location\":\n        //     case \"find location\":\n        //     case \"agent\":\n        //     case \"can i please talk with a person\":\n        //     case \"can i talk to a human\":\n        //     case \"can i talk to a person\":\n        //     case \"can i talk to a real person\":\n        //     case \"can i talk to an agent\":\n        //     case \"can i talk to someone\":\n        //     case \"can i talk to the operator\":\n        //     case \"connect me to a human\":\n        //     case \"customer service\":\n        //     case \"customer service rep\":\n        //     case \"customer service representative\":\n        //     case \"how to chat with a human\":\n        //     case \"how to chat with an agent\":\n        //     case \"how to conncet with a agent\":\n        //     case \"how to conncet with a human\":\n        //     case \"how to conncet with a real person\":\n        //     case \"how to connect with a agent\":\n        //     case \"how to connect with an agent\":\n        //     case \"how to connect with rep\":\n        //     case \"how to connect with representative\":\n        //     case \"how to talk to a human\":\n        //     case \"human\":\n        //     case \"i am having trouble paying my bill\":\n        //     case \"i need to talk to an operator\":\n        //     case \"i want to talk to an agent\":\n        //     case \"i want to talk to someone\":\n        //     case \"i want to talk with a person\":\n        //     case \"let me talk to a human\":\n        //     case \"live agent\":\n        //     case \"mainmenuescalate\":\n        //     case \"need to talk with someone\":\n        //     case \"please let me talk to a human\":\n        //     case \"real person\":\n        //     case \"transfer me to a person\":\n        //     case \"covid screener\":\n        //     case \"ask a question\":\n        //     case \"help\":\n        //     case \"check my symptoms\":\n        //     case \"start checking symptoms\":\n        //     case \"symptom checker\":\n        //         // cacheData = null;\n        //         global.set(`hbConvId:${symptomCheckerSessionID}`, undefined);\n        //         global.set(`hbConvId:${symptomCheckerSessionID}:checkboxes`, undefined);\n        //         return node.send([msg, null]);\n        //         // break;\n        //     default:\n        //       break;\n        // }\n        msg.text = msg.payload.text;\n        if (cacheData) {\n            msg.origPayload = JSON.parse(JSON.stringify(msg.payload));\n            var myText  = msg.payload.text;\n            let formatCheckbox = `hbConvId:${symptomCheckerSessionID}:checkboxes`;\n            var choices = global.get(`hbConvId:${symptomCheckerSessionID}:checkboxes`);\n            if (isNaN(myText) === false && choices && choices.length > 0) {\n                var ans = '';\n                for(var i = 1; i < myText.length; i++) {\n                    if (myText[i] == \"1\") {\n                        var choice = choices[i-1];\n                        ans += choice.text + ',';\n                    }\n                    \n                }\n                if (ans) {\n                    ans = ans.substring(0, ans.length - 1);\n                }\n                if (ans === ''){   // multi select check box but did not click any button.\n                    ans = 'none';\n                }\n                msg.origPayload.text = ans;\n                msg.origPayload.session.recognizedText = ans;\n            }\n        }\n        if (err) {\n            node.warn('error');\n            node.error(err, msg);\n            node.send([msg, null]);\n        } \n        else if(cacheData && cacheData.hasOwnProperty('conversationId')) {\n            msg.payload = cacheData;\n            _.set(msg, `payload.${NAMESPACE}.subFlowName`, 'activityFlow')\n            return node.send([null, msg]);\n        } else if(cacheData && cacheData.state && cacheData.state === 'start') {\n            if(_.get(msg, `payload.session.${NAMESPACE}.symptomValue`)){\n              _.set(msg, `orbita.session.${NAMESPACE}.sexValue`, _.get(msg, 'payload.text'));\n            }\n            _.set(msg, `payload.${NAMESPACE}.subFlowName`, 'conversationFlow')\n            return node.send([null, msg]);\n        } \n        \n        else if((genderIdx > -1) && \n            (_.get(msg, `payload.session.${NAMESPACE}.symptomValue`)) && \n            (_.get(msg, `payload.session.${NAMESPACE}.genderAsked`))){\n            _.set(msg, `orbita.session.${NAMESPACE}.sexValue`, _.get(msg, 'payload.text'));\n            global.get(`hbConvId:${symptomCheckerSessionID}`, function(err, symptomCacheData) {\n              if (err) {\n                node.warn('error');\n                node.error(err, msg);\n                node.send([msg, null]);\n              } else if(symptomCacheData && symptomCacheData.state && symptomCacheData.state === 'start'){\n                _.set(msg, `payload.${NAMESPACE}.subFlowName`, 'conversationFlow')\n                return node.send([null, msg]);\n              }\n            });\n        }\n        else {\n            return node.send([msg, null]);\n        }\n    });\n} else {\n    return node.send([msg, null]);   \n}\n",
        "outputs": 2,
        "noerr": 0,
        "x": 990,
        "y": 840,
        "wires": [
            [
                "6367ec18.d48104"
            ],
            [
                "346a7253.36fb4e"
            ]
        ]
    },
    {
        "id": "150ab083.2380ef",
        "type": "alexa-skill-config",
        "skillname": "Symptom-Triage",
        "projectId": "607ee6aa02ca46007aef1752",
        "intents": "[]",
        "skillstate": "fromsession, useSymptomChecker, escalation, flowManager,flow, test,FlowStudio, testState, bill,escalation,confirm_escalation,help,emergency, Reminder, sanity, flow_stud,webWeight,fromSession,flowMngr,scheduleride,aMedication,Survey,whyhelpmessage,medication,callorcomeby,Januvia,survey2,glucose,faqquestion,DailySurveyInProgress,HeadacheSurveyInProgress,MonthlySurveyInProgress,FeedbackSurveyInProgress,AllReportsDone,AskedForChangeResponse,AskedForChangeTwice,MigraineTrackerQuestions1,MigraineTrackerQuestions2,MigraineTrackerQuestions3,StudyQuestions1,StudyQuestions2,StudyQuestions3,Help1,Help2,Help3,AskedForHeadacheStart,AskedForHeadacheStartYesterday,AskedForHeadacheStartTime,AskedForHeadacheEndTime,AskedForHeadacheTimeCorrectness,AskedForHeadacheChangeStartTime,AskedForHeadacheEndDate,InvalidHeadacheTime,AskedForContinuePartial,MaxRecognitionError,ServicePhoneNumber,ConfirmGoHome,ConfirmStop,ConfirmPause,ConfirmCancel,FORTESTING,testState,setup, startup, Survey,flowManager, survey, flowMngr,eventSurvey, whyhelpmessage, HeadacheSurveyInProgress, MonthlySurveyInProgress, FeedbackSurveyInProgress, AllReportsDone, AskedForChangeResponse, AskedForChangeTwice, MigraineTrackerQuestions1, MigraineTrackerQuestions2, MigraineTrackerQuestions3, StudyQuestions1, StudyQuestions2, StudyQuestions3, Help1, Help2, Help3, AskedForHeadacheStart, AskedForHeadacheStartYesterday, AskedForHeadacheStartTime, AskedForHeadacheEndTime, AskedForHeadacheTimeCorrectness, AskedForHeadacheChangeStartTime, AskedForHeadacheEndDate, InvalidHeadacheTime, AskedForContinuePartial, MaxRecognitionError, ServicePhoneNumber, ConfirmGoHome, ConfirmStop, ConfirmPause, ConfirmCancel,pain,dual,TreatmentSurgery,plateletsflow,password,changeappointmentList,MedicalHeart,chooseLocation,cancelAppointment,plateletsFlow, reminder, CheckUser, fromSession, plateletsFlow, cancelAppointment,PlateletsChangeOption,MedicalHemochromatosis, MedicalHeart,LifestyleSTD,setDateOrTimeIntent, FAQ,setTimelanding,setDatelanding,FAQ, fromsession, mayoKB, orbitaKB, askAnother, afterAssessment, phonePrompt, awaitingPhone, confirmPhone, finalPhonePrompt, inChunkedAnswer, appointmentPhonePrompt,reminder,CheckUser,Reminder,sanity,SymptomTriage"
    },
    {
        "id": "slots",
        "type": "slots",
        "z": "",
        "slots": []
    }
]

To integrate with V2 Bot Chatbot please import the below code to the Experience Designer > Bot Manager flow/tab.

Code Block

[{
    "id":"b81284f1.48aff8",
    "type":"orbita-adverse_event",
    "z":"3e1c01c1.4a67fe",
    "skillConfig":"596fae0e.2292e",
    "name":"Orbita Detect",
    "utterance":"{{msg.payload.text}}",
    "x":210,
    "y":400,
    "wires":[["fc40139c.2608a"]]
},
{
    "id":"fc40139c.2608a",
    "type":"function",
    "z":"3e1c01c1.4a67fe",
    "name":"Set Namespace",
    "func":"const _ = global.get('lodash');\nconst util = global.get('orbitaUtil');\nlet projectId = util.getProjectId(node);\n_.set(msg, 'orbita.session.NAMESPACE', `symptomtriage:${projectId}`);\n\nreturn msg;",
    "outputs":1,
    "noerr":0,
    "x":400,
    "y":400,
    "wires":[["21bbeccc.b0f774"]]
},
{
    "id":"21bbeccc.b0f774",
    "type":"function",
    "z":"3e1c01c1.4a67fe",
    "name":"Check Symptoms",
    "func":"const _ = global.get('lodash');\nconst YES = \"LABEL_1\";\n\nconst NAMESPACE = _.get(msg, 'orbita.session.NAMESPACE');\nconst settings = global.get(NAMESPACE).settings;\n\n\nconst adverseEventDetected = _.get(msg, 'payload.data.adverseEvent[0][0].score', _.get(msg, 'payload.data.adverseEvent.score')) > 0.7 && _.get(msg, 'payload.data.adverseEvent[0][0].label', _.get(msg, 'payload.data.adverseEvent.label')) === YES;\nconst isLaunch = _.get(msg, `payload.session.${NAMESPACE}.isLaunch`);\nlet symptomValue = _.get(msg, 'payload.text');\n\nlet results = _.get(msg, 'data.dynamicData.result');\nlet excludedTerms = settings.excludeUtterancesFromSymTriFlow;\nlet checkUserValue = excludedTerms.findIndex(term => term.toLowerCase() === symptomValue.toString().toLowerCase());\n\n\nif(adverseEventDetected && isLaunch && checkUserValue === -1){\n  _.set(msg, `orbita.session.${NAMESPACE}.symptomValue`, symptomValue);\n  _.set(msg, 'payload.text', 'Symptoms Checker Conversation');\n}\n\n\nreturn [msg,null];",
    "outputs":1,
    "noerr":0,
    "x":610,
    "y":400,
    "wires":[["7f483945.e80988"]]
},
{
    "id":"7f483945.e80988",
    "type":"function",
    "z":"3e1c01c1.4a67fe",
    "name":"Route",
    "func":"const _ = global.get('lodash');\nconst NAMESPACE = _.get(msg, 'orbita.session.NAMESPACE');\n//const NAMESPACE = 'symptomtriage';\nconst settings = global.get(NAMESPACE).settings;\nconst symptomChecker = global.get(NAMESPACE).symptomChecker || {};\nlet symptomCheckerSessionID = symptomChecker.sessionIDStore\n    ? symptomChecker.sessionIDStore[msg.payload.sessionId]\n    : null;\n\nif (symptomCheckerSessionID) {\n    let formatId = `hbConvId:${symptomCheckerSessionID}`;\n    global.get(`hbConvId:${symptomCheckerSessionID}`, function(err, cacheData) {\n        const input = typeof msg.payload.text === \"string\"\n            ? msg.payload.text.toLowerCase()\n            : msg.payload.text && msg.payload.text.message\n                ? msg.payload.text.message.toLowerCase()\n                : \"\";\n        let genderList = ['male', 'female'];\n        if(typeof msg.payload.text === 'string'){\n            genderIdx = genderList.findIndex(gender => gender.toLowerCase() === msg.payload.text.toLowerCase()); \n        }\n        let results = _.get(msg, 'data.dynamicData.result');\n        // if (results && results.length > 0) {\n        //     let result = results[0];\n            let excludedTerms = settings.excludeUtterancesFromSymConvFlow;\n            let checkUserValue = excludedTerms.findIndex(term => term.toLowerCase() === input.toString().toLowerCase());\n            if(checkUserValue >=0 ){\n                global.set(`hbConvId:${symptomCheckerSessionID}`, undefined);\n                global.set(`hbConvId:${symptomCheckerSessionID}:checkboxes`, undefined);\n                return node.send([msg, null]);\n            }\n        //}\n        // switch(input) {\n        //     case \"open\":\n        //     case \"mychart\":\n        //     case \"covid\":\n        //     case \"covid 19\":\n        //     case \"covid-19\":\n        //     case \"find a location\":\n        //     case \"find location\":\n        //     case \"agent\":\n        //     case \"can i please talk with a person\":\n        //     case \"can i talk to a human\":\n        //     case \"can i talk to a person\":\n        //     case \"can i talk to a real person\":\n        //     case \"can i talk to an agent\":\n        //     case \"can i talk to someone\":\n        //     case \"can i talk to the operator\":\n        //     case \"connect me to a human\":\n        //     case \"customer service\":\n        //     case \"customer service rep\":\n        //     case \"customer service representative\":\n        //     case \"how to chat with a human\":\n        //     case \"how to chat with an agent\":\n        //     case \"how to conncet with a agent\":\n        //     case \"how to conncet with a human\":\n        //     case \"how to conncet with a real person\":\n        //     case \"how to connect with a agent\":\n        //     case \"how to connect with an agent\":\n        //     case \"how to connect with rep\":\n        //     case \"how to connect with representative\":\n        //     case \"how to talk to a human\":\n        //     case \"human\":\n        //     case \"i am having trouble paying my bill\":\n        //     case \"i need to talk to an operator\":\n        //     case \"i want to talk to an agent\":\n        //     case \"i want to talk to someone\":\n        //     case \"i want to talk with a person\":\n        //     case \"let me talk to a human\":\n        //     case \"live agent\":\n        //     case \"mainmenuescalate\":\n        //     case \"need to talk with someone\":\n        //     case \"please let me talk to a human\":\n        //     case \"real person\":\n        //     case \"transfer me to a person\":\n        //     case \"covid screener\":\n        //     case \"ask a question\":\n        //     case \"help\":\n        //     case \"check my symptoms\":\n        //     case \"start checking symptoms\":\n        //     case \"symptom checker\":\n        //         // cacheData = null;\n        //         global.set(`hbConvId:${symptomCheckerSessionID}`, undefined);\n        //         global.set(`hbConvId:${symptomCheckerSessionID}:checkboxes`, undefined);\n        //         return node.send([msg, null]);\n        //         // break;\n        //     default:\n        //       break;\n        // }\n        msg.text = msg.payload.text;\n        if (cacheData) {\n            msg.origPayload = JSON.parse(JSON.stringify(msg.payload));\n            var myText  = msg.payload.text;\n            let formatCheckbox = `hbConvId:${symptomCheckerSessionID}:checkboxes`;\n            var choices = global.get(`hbConvId:${symptomCheckerSessionID}:checkboxes`);\n            if (isNaN(myText) === false && choices && choices.length > 0) {\n                var ans = '';\n                for(var i = 1; i < myText.length; i++) {\n                    if (myText[i] == \"1\") {\n                        var choice = choices[i-1];\n                        ans += choice.text + ',';\n                    }\n                    \n                }\n                if (ans) {\n                    ans = ans.substring(0, ans.length - 1);\n                }\n                if (ans === ''){   // multi select check box but did not click any button.\n                    ans = 'none';\n                }\n                msg.origPayload.text = ans;\n                msg.origPayload.session.recognizedText = ans;\n            }\n        }\n        if (err) {\n            node.warn('error');\n            node.error(err, msg);\n            node.send([msg, null]);\n        } \n        else if(cacheData && cacheData.hasOwnProperty('conversationId')) {\n            msg.payload = cacheData;\n            _.set(msg, `payload.${NAMESPACE}.subFlowName`, 'activityFlow')\n            return node.send([null, msg]);\n        } else if(cacheData && cacheData.state && cacheData.state === 'start') {\n            if(_.get(msg, `payload.session.${NAMESPACE}.symptomValue`)){\n              _.set(msg, `orbita.session.${NAMESPACE}.sexValue`, _.get(msg, 'payload.text'));\n            }\n            _.set(msg, `payload.${NAMESPACE}.subFlowName`, 'conversationFlow')\n            return node.send([null, msg]);\n        } \n        \n        else if((genderIdx > -1) && \n            (_.get(msg, `payload.session.${NAMESPACE}.symptomValue`)) && \n            (_.get(msg, `payload.session.${NAMESPACE}.genderAsked`))){\n            _.set(msg, `orbita.session.${NAMESPACE}.sexValue`, _.get(msg, 'payload.text'));\n            global.get(`hbConvId:${symptomCheckerSessionID}`, function(err, symptomCacheData) {\n              if (err) {\n                node.warn('error');\n                node.error(err, msg);\n                node.send([msg, null]);\n              } else if(symptomCacheData && symptomCacheData.state && symptomCacheData.state === 'start'){\n                _.set(msg, `payload.${NAMESPACE}.subFlowName`, 'conversationFlow')\n                return node.send([null, msg]);\n              }\n            });\n        }\n        else {\n            return node.send([msg, null]);\n        }\n    });\n} else {\n    return node.send([msg, null]);   \n}\n",
    "outputs":2,
    "noerr":0,
    "x":810,
    "y":400,
    "wires":[["a9416a01.5e0588"],["67e76b2.149a394"]]
},
{
    "id":"596fae0e.2292e",
    "type":"alexa-skill-config",
    "skillname":"triage test",
    "projectId":"621626fe39ad3d0072ef6fae",
    "intents":"[]",
    "skillstate":"fromsession, useSymptomChecker, escalation, flowManager,flow, test,FlowStudio, testState, bill,escalation,confirm_escalation,help,emergency, Reminder, sanity, flow_stud,webWeight,fromSession,flowMngr,scheduleride,aMedication,Survey,whyhelpmessage,medication,callorcomeby,Januvia,survey2,glucose,faqquestion,DailySurveyInProgress,HeadacheSurveyInProgress,MonthlySurveyInProgress,FeedbackSurveyInProgress,AllReportsDone,AskedForChangeResponse,AskedForChangeTwice,MigraineTrackerQuestions1,MigraineTrackerQuestions2,MigraineTrackerQuestions3,StudyQuestions1,StudyQuestions2,StudyQuestions3,Help1,Help2,Help3,AskedForHeadacheStart,AskedForHeadacheStartYesterday,AskedForHeadacheStartTime,AskedForHeadacheEndTime,AskedForHeadacheTimeCorrectness,AskedForHeadacheChangeStartTime,AskedForHeadacheEndDate,InvalidHeadacheTime,AskedForContinuePartial,MaxRecognitionError,ServicePhoneNumber,ConfirmGoHome,ConfirmStop,ConfirmPause,ConfirmCancel,FORTESTING,testState,setup, startup, Survey,flowManager, survey, flowMngr,eventSurvey, whyhelpmessage, HeadacheSurveyInProgress, MonthlySurveyInProgress, FeedbackSurveyInProgress, AllReportsDone, AskedForChangeResponse, AskedForChangeTwice, MigraineTrackerQuestions1, MigraineTrackerQuestions2, MigraineTrackerQuestions3, StudyQuestions1, StudyQuestions2, StudyQuestions3, Help1, Help2, Help3, AskedForHeadacheStart, AskedForHeadacheStartYesterday, AskedForHeadacheStartTime, AskedForHeadacheEndTime, AskedForHeadacheTimeCorrectness, AskedForHeadacheChangeStartTime, AskedForHeadacheEndDate, InvalidHeadacheTime, AskedForContinuePartial, MaxRecognitionError, ServicePhoneNumber, ConfirmGoHome, ConfirmStop, ConfirmPause, ConfirmCancel,pain,dual,TreatmentSurgery,plateletsflow,password,changeappointmentList,MedicalHeart,chooseLocation,cancelAppointment,plateletsFlow, reminder, CheckUser, fromSession, plateletsFlow, cancelAppointment,PlateletsChangeOption,MedicalHemochromatosis, MedicalHeart,LifestyleSTD,setDateOrTimeIntent, FAQ,setTimelanding,setDatelanding,FAQ, fromsession, mayoKB, orbitaKB, askAnother, afterAssessment, phonePrompt, awaitingPhone, confirmPhone, finalPhonePrompt, inChunkedAnswer, appointmentPhonePrompt,reminder,CheckUser,Reminder,sanity,SymptomTriage"
},
{
    "id":"slots",
    "type":"slots",
    "z":"",
    "slots":[]
}]

Copy the respective V2 or V3 bot code.
a. For V2, Go to Experience Designer > Bot Manager
Flow
Tab > Hamburger Menu > Import > Clipboard.
Image Modified

b. For V3, Go to Experience Designer > Bot Manager V3 Tab > Hamburger Menu > Import > Clipboard.
Image Added
The above import will add 4 nodes to the Bot Manager tab or Bot Manager V3 tab as shown below.
Image Removed
a. V2 - Bot Manager Tab:
Image Added

b. V3 - Bot Manager V3 Tab:
Image Added
Connect the nodes as described below screenshot:: (Please refer to the steps based on the Chatbot version)
a. Follow the below steps for V2:
- Disconnect the “http in” node Named “Post” and Bot Provider V2.
- Add “http in” node
with the
Named “Post”
Method
to the “Orbita Detect” node.
- The first output pin of the “Route” function node should be connected to the “Bot provider v2” node.
- Drag and drop a Link out node to the Bot Manager tab and name it.
Disconnect the “http in” node with the “Post” Method and Bot Provider V2.

Image Added

- Connect the second output pin of the “Route” function node to the Link out node.
- After the above steps, the Bot Manager Tab would look like the below:

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b. Follow the below steps for V3:
- Disconnect the “Bot IN” and Bot Provider V2.
- Add “Bot IN“ to the “Orbita Detect” node.
- The first output pin of the “Route” function node should be connected to the “Bot provider v2” node.
- Drag and drop a Link out node to the Bot Manager V3 tab and name it.

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- Connect the second output pin of the “Route” function node to the Link out node.

- After the above steps, the Bot Manager V3 Tab would look like the below:

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Double click on the “Bot Provider V2” node and add the below code to the “Bot In Parser” section.

Code Block

var _ = global.get('lodash');
const NAMESPACE = _.get(msg, 'orbita.session.NAMESPACE');
let symptomValue = _.get(msg, 'orbita.session.${NAMESPACE}.symptomValue');
if(symptomValue){
    _.set(msg, 'payload.originalRequest.data.symptomValue', 
    symptomValue);
}

Go to the “Modules Flows” tab
1. Add a Link In node and name it.
2. Connect the Link In node with the input pin of symptomstriage sub-flow.
3. This “Link In” node should be connected to the “Link Out” node which you added in the “Bot Manager” tab.
  To connect them, In the “Link In” node edit window, select the Link out node you added earlier.
  Refer
Now Deploy the flow and validate it.

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Versions Compared

Old Version 37

New Version 38

Key

Post-installation