...
To obtain the specifics of the Live Agent connection, contact support@orbita.ai. The serverURL, organizationId, deploymentId, and buttonId will be provided by the team.
Experience Manager
ChatBot Settings
Click the ChatBot Settings under the Develop menu on the left navigation.
Choose an existing chatbot setting or create a copy of the Default Bot settings.
Add the below code snippet under the Settings tab.
...
Property | Description |
|---|---|
| Defines the content to show when the user triggers the Live Agent connection. |
| When there is no active Live Agent available to connect with or if the request is rejected, this property specifies the content that will be displayed. |
| When the Live Agent connection request is approved, this property specifies the content that will be shown. |
| Defines what the user sees when waiting to be connected to a Live Agent. |
| When the Live Agent does not respond to the connection request, this property specifies the content that should be displayed. |
| When the Live Agent reconnects after an unforeseen connection disconnect, this property specifies the content that will be shown. |
Adaptive Card
Please import the below code as a new Adaptive Card.
Go to Adaptive Cards under the Design menu on the left navigation panel.
Click on Create an Adaptive Card button.
Save and go back to the listing screen.
Click on the 3-dot menu and click Import action.
...