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The Chatbot V3 is an extension of the existing chatbot where you can have multiple advantages such as never-ending sessions, multiple bots without the need to change the endpoint, the ability for the admin to take charge of any conversation, the ability for the admin to customize the chatbot UI, and so on.With our newest chatbot release, the Orbita platform has an ‘always open’ connection with end clients. This allows for unique customization and interactions with your users including:

• Enabling live agent handling (talk real-time with support agents)

• Event triggers; watch when users connect or disconnect to handle events

• Push messages to individual clients, or multiple (designated using user groups)

• Messaging Routing; Push a message to our NLP, or to a secure 3rd party

Features

1. Real-time Communication - Messages can be pushed from the server to any and all connected clients, allowing requests and responses to be handled asynchronously.

2. Customize the Chatbot UI - Use or tweak Orbita’s out-of-the-box UI, or completely customize the chatbot to represent unique branding and layout.

3. Targeted Messaging - Push communication to singular users or multiple personas with the ability to target message pushes to connected clients.

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