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Using Excel to create a .csv file
If you use Microsoft Excel to create a .csv file, the file should contain 5 columns with the titles in the cells A1, B1, C1, D1, E1 as primary question, question variations, voice text, chat text, guid respectively.
As shown in the below image, each type will have a guid to uniquely identify the primary questions.
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Using Notepad to create a .csv file
If you use Notepad to create the .csv file, the first line should have the titles.
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primary question,question variations,voice text,chat text,guid What is cancer,"What do you know about cancer,What do you mean by the term cancer,What is the definition of cancer,What is cancer","<p>Cancer is unwanted growth of cells</p> ",,fmlJse What are the symptoms of cancer,"How do i know if i have cancer?,How do i know if someone has cancer?,What are the symptoms of cancer ,What are the symptoms of cancer","<p>The symptoms depends on the type of cancer</p> ",,hitlsX What is covid?,"What is corona?,What is the definition of corona?,What is the definition of covid?,What is covid?","<p>Covid is a respiratory infection.</p> ","<p>Covid is a respiratory infection</p> ",NnZthT What is the treatment of cancer,"How do you treat cancer?,How to get rid of cancer?,What is the treatment of cancer","<p>Chemotherapy is one of the ways you can treat cancer</p> ",,ofZXYP What is the treatment for Covid,"how to get rid of covid ?,how to overcome covid ?,What is the treatment for Covid","<p>No specific treatment yet.</p> ",,zlHejb What is diabetes,"What do you know about diabetes?,What do you know about the term diabetes?,What is diabetes","<p>Diabetes is increased levels of glucose in your body</p> ",,jfvdED What are the symptoms of covid?,"What are the symptoms of covid ,What are the symptoms of covid?","<p>symptoms of covid</p> ",,jSEgMx |
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GUID
The GUID is an autogenerated 6 character ID that is used to uniquely identify a primary question.
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If you manually create the .csv file, you also can leave the GUID column empty. Upon bulk add, Orbita Answers will create a new primary question and the corresponding content. A GUID will be automatically assigned to it.
Exporting an Existing KB as CSV
Select an existing knowledge base that you’d like to export. From the Advanced tab, click “Export” button from the section titled “Export a .csv”
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It is recommended to have unique GUIDs for creating new primary questions and the corresponding content.
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