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Document Title: Orbita Appointment Scheduling Solution Solution Version: V 1.0.0 Creation Date: Author:
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Orbita Solution Center offers packaged pre-built experiences. All the solutions have been designed with the goals of improving time-to-value and decreasing implementation time. ( Learn more about Solution Center here: 4.0 Orbita Solution Center
What is its purpose?
The purpose is to help organizations increase productivity with a self-service 24/7 solution that helps reduce the need for support staff and call volume by providing faster and easier scheduling alternatives.
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The solution comes with all prebuilt and customizable conversation flows, dashboards, and interaction models.
How to Install a Solution:
Login to Experience Manager
Navigate to your project > Project side navigation menu > Create > Solution Center > Solutions
Click the Add button against the Appointment Scheduling solution.
Refer 4.0 Orbita Solution Center for more details.
Required Configuration After Installation:
Ensure you have completed the prerequisite step of setting up an Office 365 account before moving to the next step
In order to connect your Office 365 account with the appointment scheduling solution, please get in touch with your Customer Success representative or email us at support@orbita.ai.
Office 365 Credentials are configured within the ‘Appointment Scheduling Container’ function node for privacy and security reasons.
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Buttons for appointment types:
Navigate to the Project side navigation menu > Create > Agents > Flow studio.
Select the Flow Studio “Schedule Appt Book Flow” and navigate to “appointmenttype” choose many control and open it. Double click on the node to open.
Navigate to “Choices” tab and change the values under the “Text” field to change the button text
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