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We understood that it’s difficult to get started with Orbita Answers and it often takes organizations many weeks to implement a question/answer experience using Orbita Answers because of the steep learning curve. It requires knowledge of the knowledge base, content structures, architecture, etc to effectively use Answers. To address these issues we have simplified the user experience to place a greater emphasis on usability without getting into too many details. The Answers author will see only the content that is relevant to create an effective Knowledge base and have the ability to organize the content in a tree view for better comprehension.
Answers
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v2 landing page
You can create a new KB using the “Create a Knowledge Base“ button. All the KBs will be listed here.
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Header Title | Description |
Knowledge Base | The name of the Knowledge Base |
Type | The content schema used while creating the KB. |
Channels | The Channels such as text, voice, and screen in which the content can be handed out. |
Primary Questions | Shows the primary question. |
Answers | Shows type of answers content created ( Text, voice, screen/image) |
Last Updated | Shows when the fact has updated |
Creating new KB
The ‘Create a Knowledge Base’ button helps create a new KB. While creating a new KB we can add a custom Answer v2 schema. We can create a new custom schema using the Develop > Schema Menu in the left Navigation. (Check How do I create Schemas?for support). This schema can be referenced while creating the KB in Answers v2 under the drop-down ‘Type of Knowledge Base’.
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Build tab
This tab lists all the facts you authored in a table format.
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