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Select an existing knowledge base that you’d like to export. From the Advanced tab, click “Export” button from the section titled “Export a .csv”
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When we import a KB using a new custom schema, rather than its original type, we will only import the data for the properties that are common. Other new properties will be ignored in the target location during import.
When we create a KB using a custom schema, the user-defined properties will be exported in
customData.propertyNameformat. For example, If we have the properties firstName, and location in the custom schema, the exported CSV header will be
primary question | question variations | voice text | chat text | guid | customData.location | customData.firstName |
It is recommended to have unique GUIDs for creating new primary questions and the corresponding content.
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