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Document Title: Orbita Appointment Scheduling Solution Solution Version: V 1.0.0 Creation Date: Author:
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How can I update content?
To change the bot responses, you can navigate to the flow studio flows and make changes to the content present in the flow studio controls.
For example, if you want to change any conversation message,
Navigate to the Project side navigation menu > Create > Agents > Flow studio.
Select a Flow Studio and navigate to any control that contains text and edit it.
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Any customizations made to the solution post installation, except the configuration settings, will break the future upgrades. |
Rajkiran Alla (Deactivated) I added notes directly into this page on the areas that can be edited within the solution experience
Warning message: should not add new nodes but can modify the say text in the node
Areas that can be updated:
Non-technical users can update:
Conversational Updates
“Welcome” Say node
list of appointment types included
prompt before appointment type buttons
prompt before calendar directive
prompts before patient information collection (first name, last name, DOB, phone number, email, preferred contact type)
appointment confirmation say node
buttons for appointment types
length of each appointment type
Integration w/ Microsoft calendar
which providers are available for scheduling
business hours for scheduling
How to update the branding of the chatbot
You can customize the chatbot appearance using CSS and JS. For more information on customizing the appearances of your chatbot, refer https://orbita.atlassian.net/wiki/spaces/OCS/pages/1633681419/3.9.1+Creating+Your+Chatbot#Customizing-your-chatbot
Integrations
Microsoft Graph API
We need verbiage here that mentions that EHR integrations would require custom development and could have associated implementation costs dependent on ideal solution for integration per client.