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Document Title: Orbita Appointment Scheduling Solution

Solution Version: V 1.0.0

Creation Date:

Author:

Status
colourBlue
titleORBITA

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Tip

The Appointment Scheduling solution data is captured in the data-<environment>-backend.userinfo index pattern.

Solution Customization

How can I update content

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Rajkiran Alla (Deactivated) I added notes directly into this page on the areas that can be edited within the solution experience

Areas that can be updated:

  1. Conversational Updates

    1. “Welcome” Say node

    2. list of appointment types included

    3. prompt before appointment type buttons

    4. prompt before calendar directive

    5. prompts before patient information collection (first name, last name, DOB, phone number, email, preferred contact type)

    6. appointment confirmation say node

  2. buttons for appointment types

  3. length of each appointment type

  4. Integration w/ Microsoft calendar

    1. which providers are available for scheduling

    2. business hours for scheduling

How to update the branding of the chatbot

You can customize the chatbot appearance using CSS and JS. For more information on customizing the appearances of your chatbot, refer https://orbita.atlassian.net/wiki/spaces/OCS/pages/1633681419/3.9.1+Creating+Your+Chatbot#Customizing-your-chatbot

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Integrations