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Metric | Description | Visual |
|---|---|---|
Location Searches | To understand engagement with location searches |  |
Provider Searches | To understand engagement with provider searches |  |
Line Graph | Location searches per month across time as a line graph to understand trends in the use. |  |
Line Graph | Provider searches per month across time as a line graph to understand trends in the use. |  |
Incorrect location (Count) | To understand the number of times a user indicated they were provided with information about the wrong doctor |  |
Incorrect Provider (Count) | To understand the number of times a user indicated they were provided with information about the wrong doctor |  |
Incorrect Location (Percent) | To understand the success of the logic used to recognize the end-user needs and present the correct location information |  |
Incorrect Provider (Percent) | To understand the success of the logic used to recognize the end-user needs and present the correct provider information |  |
Location Search Results | Pie chart to show incorrect locations searches vs correct/no response indicated to visually understand the success of the solution |  |
Provider Search Results | Pie chart to show incorrect provider searches vs correct/no response indicated to visually understand the success of the solution |  |
Incorrect Location Audit | Columns to review the requests and responses in which a user indicated they did not get what they were looking for. Information gathered from this report will support improving the data set. |  |
Incorrect Provider Audit | Columns to review the requests and responses in which a user indicated they did not get what they were looking for. Information gathered from this report will support improving the data set. |  |
Unrecognized Location Audit | Columns to review the requests and responses in which the virtual assistant was not able to find the requested location in the location data. Information gathered from this report will support improving the data set. |  |
Unrecognized Provider Audit | Columns to review the requests and responses in which the virtual assistant was not able to find the requested provider in the provider data. Information gathered from this report will support improving the data set |  |
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Customizing the dashboard
You can create your own visualizations for the program registration in Insights. Refer, Guide to Orbita Insights
| Tip |
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The Find Providers & Locations solution data is captured in the |
Solution Customization
How can I update content and phrases?
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How to update the branding of the chatbot
How to update the email template sent to the User with my customer brand?
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How to enable PHI / non PHI dashboards?
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