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Metric

Description

Visual

Location Searches

To understand engagement with location searches

Provider Searches

To understand engagement with provider searches

Line Graph

Location searches per month across time as a line graph to understand trends in the use.

Line Graph

Provider searches per month across time as a line graph to understand trends in the use.

Incorrect location (Count)

To understand the number of times a user indicated they were provided with information about the wrong doctor

Image Added

Incorrect Provider (Count)

To understand the number of times a user indicated they were provided with information about the wrong doctor

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Incorrect Location (Percent)

To understand the success of the logic used to recognize the end-user needs and present the correct location information

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Incorrect Provider (Percent)

To understand the success of the logic used to recognize the end-user needs and present the correct provider information

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Location Search Results

Pie chart to show incorrect locations searches vs correct/no response indicated to visually understand the success of the solution

Provider Search Results

Pie chart to show incorrect provider searches vs correct/no response indicated to visually understand the success of the solution

Incorrect Location Audit

Columns to review the requests and responses in which a user indicated they did not get what they were looking for. Information gathered from this report will support improving the data set.

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Incorrect Provider Audit

Columns to review the requests and responses in which a user indicated they did not get what they were looking for. Information gathered from this report will support improving the data set.

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Unrecognized Location Audit

Columns to review the requests and responses in which the virtual assistant was not able to find the requested location in the location data. Information gathered from this report will support improving the data set.

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Unrecognized Provider Audit

Columns to review the requests and responses in which the virtual assistant was not able to find the requested provider in the provider data. Information gathered from this report will support improving the data set

Image Added

Module Customization

How can I update content and phrases?

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