| Info | ||||||
|---|---|---|---|---|---|---|
Document Title: Orbita Find Providers & Locations Solution Experience Module Version: V 1.0.0 Creation Date: Author:
|
Experience modules offer packaged pre-built experiences. All Experience Modules have been designed with the goals of improving time-to-value & decreasing implementation time.
| Table of Content Zone | ||||
|---|---|---|---|---|
| ||||
|
Solution
Why was it created?
to quickly surface provider and location information via a conversational experience
What is its purpose?
...
| Insert excerpt | ||||
|---|---|---|---|---|
|
Find Providers & Locations
Using the Find Providers & Locations solution, the chatbot will quickly surface provider and location information via a conversational experience for end-to the chatbot users who prefer a conversational experience or as an adjunct tool for those that are struggling to find what they need by clicking through a website
How does it work?
the .
The Find Providers & Locations solution works with your provider and location data to answer questions, such as which primary clinics are near me or what is our pediatrician's phone number, and so on.
The Find Providers & Locations solution will provide cards of information and filtering tools (when appropriate) to support narrowing down selections.
...
Login to Experience Manager
Navigate to your project > Project side navigation menu > Create > Agents > Package
Click the Install button against the Symptoms Triage packageFind Providers & Locations solution.
Dashboards
How to access dashboards?
...
Given below is the sample screenshot of the Appointment Scheduling Find Providers & Locations Dashboard.
What dashboards & visualizations are available and what purpose do they serve?
Two dashboards come with this solution.
The first dashboard
...
Find a Location and Find a Provider
...
is used to understand
...
usage metrics.
The second dashboard
...
Location
...
and Provider Audit
...
(may Contain PHI) is used to audit end-user requests and results to guide improvements to the data.
Visualizations include:
Metric | Description | Visual |
|---|---|---|
Location Searches | to understand engagement with location searches | |
Provider Searches | to understand engagement with provider searches | |
Line Graph | location searches per month across time as a line graph to understand trends in the use | |
Line Graph | provider searches per month across time as a line graph to understand trends in the use | |
incorrect location | to understand the number of times a user indicated they were provided with information about the wrong doctor | |
Incorrect Provider | to understand the number of times a user indicated they were provided with information about the wrong doctor | |
Incorrect Location | to understand the success of the logic used to recognize the end-user needs and present the correct location information | |
Incorrect Provider | to understand the success of the logic used to recognize the end-user needs and present the correct provider information | |
Location Search Results | pie chart to show incorrect locations searches vs correct/no response indicated to visually understand the success of the solution | |
Provider Search Results | pie chart to show incorrect provider searches vs correct/no response indicated to visually understand the success of the solution | |
Incorrect Location Audit | columns to review the requests and responses in which a user indicated they did not get what they were looking for. Information gathered from this report will support improving the data set. | |
Incorrect Provider Audit | columns to review the requests and responses in which a user indicated they did not get what they were looking for. Information gathered from this report will support improving the data set. | |
Unrecognized Location Audit | columns to review the requests and responses in which the virtual assistant was not able to find the requested location in the location data. Information gathered from this report will support improving the data set. | |
Unrecognized Provider Audit | columns to review the requests and responses in which the virtual assistant was not able to find the requested provider in the provider data. Information gathered from this report will support improving the data set |
...