Page Comparison

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Ensure that there are no conflicts with intents and utterances.

Output

Sample email.

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How to generate Transcript URL

You can generate a transcript URL and share it with any logged in user to view the conversation.

Follow the instructions below to generate the transcript URL:

Import the below flow to your Experience Designer.

Code Block

[
    {
        "id": "bbd4a5cf.7805a8",
        "type": "tab",
        "label": "Chat Transcript",
        "disabled": false,
        "info": ""
    },
    {
        "id": "17ead8b.de52527",
        "type": "alexa-flow-config reff",
        "z": "bbd4a5cf.7805a8",
        "skillConfig": "eafea192.dad71",
        "x": 100,
        "y": 50,
        "wires": []
    },
    {
        "id": "f2c8db18.f4cd58",
        "type": "http in",
        "z": "bbd4a5cf.7805a8",
        "name": "",
        "url": "/gettranscript/:sessionId",
        "method": "get",
        "upload": false,
        "swaggerDoc": "",
        "x": 199,
        "y": 142,
        "wires": [
            [
                "2e4d7a44.ec42b6"
            ]
        ]
    },
    {
        "id": "87efeae9.2bdb48",
        "type": "http response",
        "z": "bbd4a5cf.7805a8",
        "name": "",
        "statusCode": "",
        "headers": {},
        "x": 872,
        "y": 142,
        "wires": []
    },
    {
        "id": "44067693.ab33e8",
        "type": "template",
        "z": "bbd4a5cf.7805a8",
        "name": "",
        "field": "payload",
        "fieldType": "msg",
        "format": "handlebars",
        "syntax": "mustache",
        "template": "<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n  <title>Chat Transcript</title>\n  <!-- META -->\n  <meta charset=\"UTF-8\">\n  <meta name=\"viewport\" content=\"width=device-width, initial-scale=1\">\n  <!-- /META -->\n  <script src=\"https://cdn.orbita.cloud/lib/v4/jquery-3.4.1.min.js\"></script>\n</head>\n\n<body>\n  <div id=\"chat-transcript\"></div>\n  <style>\n    table,\n    th,\n    td {\n      border: 1px solid black;\n    }\n  </style>\n  <script>\n    var apiUrl = '{{&payload.apiUrl}}';\n    var body = '{{&payload.body}}';\n    console.log(body);\n    $(document).ready(function() {\n      if (apiUrl && body) {\n        $.ajax({\n          url: apiUrl,\n          contentType: \"application/json; charset=utf-8\",\n          method: 'patch',\n          data: body,\n          beforeSend: function (xhr) {\n            xhr.setRequestHeader(\"Authorization\", \"Bearer \" + localStorage.getItem('token'));\n          },\n          success: function(data) {\n            var transcriptData = '';\n            if (data.result && data.result.length > 0) {\n              var result = data.result[0];\n              var startTime = new Date(result.startTime).toLocaleString();\n              var convTime = '';\n              transcriptData += `<p>Start Time: ${startTime}</p>`;\n              transcriptData += `\n                <table style=\"width:100%\">\n                  <tr>\n                    <th>Time</th>\n                    <th>Who</th>\n                    <th>Message</th>\n                  </tr>\n                `;\n              for (var i = 0; i < result.transcript.length; i++) {\n                if (result.transcript[i].time) {\n                  convTime = new Date(result.transcript[i].time).toLocaleString();   \n                }\n                transcriptData += `\n                  <tr>\n                    <td>${convTime}</td>\n                    <td>${result.transcript[i].who}</td>\n                    <td>${result.transcript[i].message}</td>\n                  </tr>\n                `;\n              }\n              transcriptData += '</table>';\n            } else {\n              transcriptData = 'Transcript data not found';\n            }\n            $('#chat-transcript').html(transcriptData);\n          },\n          error:function(err) {\n            console.log('err : ');\n            console.log(err);\n            if (err && err.statusText) {\n              $('#chat-transcript').html(err.statusText);\n            } else {\n                $('#chat-transcript').html('Unknown Error occurred');\n            }\n          }\n        });   \n      }\n    });\n  </script>\n</body>\n</html>",
        "output": "str",
        "x": 725,
        "y": 142,
        "wires": [
            [
                "87efeae9.2bdb48"
            ]
        ]
    },
    {
        "id": "2e4d7a44.ec42b6",
        "type": "function",
        "z": "bbd4a5cf.7805a8",
        "name": "Set api url and body payload",
        "func": "msg.payload.apiUrl = \"/api/schema/transcriptdata/data?isFullSearch=true\";\nmsg.payload.body = JSON.stringify({\n    q: {\n        \"sessionid\": msg.req.params.sessionId\n    }\n});\nreturn msg;",
        "outputs": 1,
        "noerr": 0,
        "x": 504,
        "y": 142,
        "wires": [
            [
                "44067693.ab33e8"
            ]
        ]
    },
    {
        "id": "eafea192.dad71",
        "type": "alexa-skill-config",
        "skillname": "Engage",
        "projectId": "5f6939bfe86a51007a9522a6",
        "intents": "[]",
        "skillstate": "",
        "disableLogging": false
    },
    {
        "id": "slots",
        "type": "slots",
        "z": "",
        "slots": []
    }
]

It will import a flow to the Experience Designer as shown below.

Image Added

This will generate a URL to view the transcript with the given session ID.
To get the session ID,
1. Navigate to Project side navigation menu > Create > Content > Transcriptdata.
  Image Added
2. Enter any Transcript document and copy the Session Id.
  Image Added
3. Attach the session id at the end of the URL as shown
  https://sandbox15.orbita.cloud:8443/oeapi/transcript/a4f2e803-30f2-4d56-8f0b-cf973e96e035
4. This URL will load a page that gives you the transcript associated with the Session Id.
  Image Added

As a business user, you can use this transcript URL to create a data table for the Live Agent Escalation dashboard in insights. Refer /wiki/spaces/OCS/pages/1902936065

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How to generate Transcript URL

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