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A Fact can be defined as a topic-relationship pair. To add a fact, click on the fact tab, and click on the (+) icon.

The UI that you see below is defined by the schema that you select while creating a Knowledgebase.

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Facts can have straightforward answers that answer the context of the question. For example:

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If you have many facts referencing the location and hours for the cafeteria, you can use tokens in the facts to save time and energy. If the information changes, you need only change the value of the token in the Content area. For more information, see How to use Tokens?

The UI that you see below is defined by the schema that you select while creating a Knowledge base.

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• Say Text. Enter the content that answers the question.

• Reprompt. Enter a follow-up comment.

• Description. Enter a description that Google will index for search engine optimization (SEO).

• Flow Selector. Click the field and select an item from the list.

• Thumbnail. Enter the URL to the image you want displayed with the answer.

• Feature image. Enter the URL to the image you want displayed with the answer.

• Topics. Enter a topic name of an existing topic, or enter a new topic name to create it.

• Relationships. Enter a topic name of an existing topic., or enter a new relationship name to create it.

Defining synonyms

If someone can refer to any of your topics by other names, you should list them in the Topic Synonyms tab.

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