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We understood that it’s difficult to get started with Orbita Answers and it often takes organizations many weeks to implement a question/answer experience using Orbita Answers because of the steep learning curve. It requires knowledge of the knowledge base, content structures, architecture, etc to effectively use Answers. We To address these issues we have simplified the user experience to place a greater emphasis on usability without getting into too many details. The Answers Author author will see only the content that is relevant to create an effective knowledgebase and have the ability to organize the content in a tree view for better comprehension.
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Header | Description |
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Primary Question | Shows the Primary question. |
Labels | Lists all the labels created for each Primary question. |
Variations | Shows the count of question variations created for each questionincluded. |
Answers | Shows type of answers content created ( Text, voice, screen/image) |
Last Updated | Shows when the fact has updated |
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This is where you define your Question, Answers, Labels, Question variations, and so on.
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Synonyms
You can add synonyms to the Labels using the Synonyms button at the top right corner of the page while editing the contents of the KB.
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Components
Primary question
Primary Question is the canonical question for each Question & Answer.
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Any ambiguous phrase such as “what are the symptoms?” that triggers a label intent and which is not a primary question will be linked to the question context (if present) such as “Cancer”. The corresponding answer (symptoms of cancer) is delivered to the user.
Each primary question will have a corresponding Intent created in the Intent library.
You can see the Intent ID created for a Primary question in the IDs section.
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You can search the intent library for the same intent ID.
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Label
Though not mandatory, it is highly recommended to add Labels for each Question & Answer.
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Labels can be referenced in question variations.
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Orbita creates one label intent and one label slot per KB. The Label slot is mapped to the Label intent for that KB.
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Each label you create will add a new line item in the label slot.
Synonyms of a label are added to the respective slot line item as synonyms.
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Synonyms
You can define synonyms for each Label using the Synonyms button.can add synonyms to the Labels using the Synonyms button at the top right corner of the page while editing the contents of the KB.
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On the Synonyms window, you can add/delete the synonyms for each Label. The changes will be reflected in the slot list.
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You should publish the interaction model to Google or Alexa after making changes to the Primary question, question variations, Labels, or synonyms. |
Architecture
For example, consider the below scenarios where you have the questions as shown in the screenshot below.
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