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Understand the question being asked
Access content with information related to the question
Find the right information in the content to answer the question
While Orbita supports a number of several different approaches for implementing a question-answering bot, in almost all cases the recommended approach is to use Orbita Answers.
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To take an example, imagine a knowledge base of first aid information. The facts within this knowledge base might cover topics such as “influenza” and “sun burn“sunburn.” Within the topic of influenza, there might be multiple facts regarding treatment, symptoms, risk factors, etc.
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Article | Questions | Topic | Relationship |
|---|---|---|---|
Influenza symptoms include fever, chills, muscle aches, cough, congestion, runny nose, headaches, and fatigue. |
| Influenza | Symptoms |
The flu is treated primarily with rest and fluid to let the body fight the infection on its own. |
| Influenza | Treatment |
Take frequent cool baths or showers to help relieve the pain. Use a moisturizer that contains aloe vera or soy to help soothe sunburned skin. |
| Sunburn | Treatment |
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A topic is a word or phrase (most likely be a noun, noun phrase, proper noun, or compound noun).
Example: SunburnA topic name doesn’t necessarily need to be a word in a dictionary. It could be a business name, brand name, product name, etc.
A topic name should be the singular form of the noun (e.g. Chemical Burn vs Chemical Burns). Orbita handles lexemes (burns, burning, burned, etc.)
There are cases where a topic might be a verb (e.g. Eat) and should be the dictionary form of the word (e.g. Eat, rather than eats, eating, ate. This form is also called the lemma form).
A topic can be an acronym (e.g. COPD). When specifying an acronym, use single letters with no spaces.
A topic may contain multiple concepts (e.g. Cancer and Hunger) but generally should focus on a single concept (e.g. Cancer, Hunger). A best practice is to think about the questions people will ask – if someone is likely to ask about each concept separately, make it two topics. If they’ll they ask about two concepts in the question (e.g. Will , will I lose my appetite during cancer treatments?), it’s okay to have a topic with two concepts.
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A synonym is a word or phrase that means exactly or nearly the same as the topic (most likely be a noun, noun phrase, proper noun, or compound noun).
A synonym should be the singular form of the noun (e.g. Chemical Burn vs Chemical Burns). Orbita handles lexemes (burns, burning, burned, etc.)
A synonym should reflect the way people express topics conversationally and will not necessarily be a synonym that exists in a dictionary for your topic (e.g. severe allergic reaction or covered in hives may be synonyms for the topic anaphylaxis). Research ways people refer to concepts conversationally by looking at web search logs, call center logs, talking with customer support, etc.
A synonym should consider the question someone might ask about the topic. E.g. For example, Assume a knowledge base of First Aid content, where a topic/relationship is Anaphylaxis/Causes. Consider the question What causes severe hives? ”severe hives” would be a synonym for Anaphylaxis
A synonym name doesn’t necessarily need to be a word in a dictionary. It could be a business name, brand name, product name, etc.
A synonym name can be an acronym. When specifying an acronym, use single letters with no spaces (e.g. COPD)
A good synonym reflects the ways people refer to the concept conversationally.
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The fact you are working on will be locked for other users to edit. Any other user that who tries to edit the locked fact will get a pop-up message and can choose to force edit the fact by clicking on Continue.
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Adding a Topic
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Enabling this option creates an intent per fact, using the questions associated with the fact (on the Questions tab) to train the natural language processor. Enabling It is recommended to enable this option is recommended as it increases accuracy provided and provides sufficient and relevant questions are added to the question tab for each fact.
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The new tab Intents will capture all the Auto-generated intents for each fact.
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Setting a Primary Topic
In most cases, a knowledge base will be created to capture information on a specific topic. For example, imagine a knowledge base created to contain information about sleep & wellness. Topics in this knowledge base might include general information about sleep or specific information about insomnia treatment.
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