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1. Login to Experience Manager

2. Navigate to your project > Project side navigation menu > Create > Agents > Package

3. Click the Install button against the Symptoms Triage package.

4. After installing the package, the symptomstriage sub-flow is available in the Experience Designer > Module Flows tab.

Post-installation

1. Copy the below code and import it to the Experience Designer > Bot Manager tab
   

   Code Block
   language json
   [{"id":"db3f8895.c18028","type":"orbita-adverse_event","z":"25baf5ca.56d3aa","skillConfig":"150ab083.2380ef","name":"Orbita Detect","utterance":"{{msg.payload.text}}","x":390,"y":840,"wires":[["fc69261a.dd45a8"]]},{"id":"fc69261a.dd45a8","type":"function","z":"25baf5ca.56d3aa","name":"Set Namespace","func":"const _ = global.get('lodash');\nconst util = global.get('orbitaUtil');\nlet projectId = util.getProjectId(node);\n_.set(msg, 'orbita.session.NAMESPACE', `symptomtriage:${projectId}`);\n\nreturn msg;","outputs":1,"noerr":0,"x":580,"y":840,"wires":[["7f356695.686e28"]]},{"id":"7f356695.686e28","type":"function","z":"25baf5ca.56d3aa","name":"Check Symptoms","func":"const _ = global.get('lodash');\nconst YES = \"LABEL_1\";\n\nconst NAMESPACE = _.get(msg, 'orbita.session.NAMESPACE');\nconst settings = global.get(NAMESPACE).settings;\n\n\nconst adverseEventDetected = _.get(msg, 'payload.data.adverseEvent[0].label', _.get(msg, 'payload.data.adverseEvent.label')) === YES;\nconst isLaunch = _.get(msg, `payload.session.${NAMESPACE}.isLaunch`);\nlet symptomValue = _.get(msg, 'payload.text');\n\nlet results = _.get(msg, 'data.dynamicData.result');\nlet excludedTerms = settings.excludeUtterancesFromSymTriFlow;\nlet checkUserValue = excludedTerms.findIndex(term => term.toLowerCase() === symptomValue.toString().toLowerCase());\n\n\nif(adverseEventDetected && isLaunch && checkUserValue === -1){\n _.set(msg, `orbita.session.${NAMESPACE}.symptomValue`, symptomValue);\n _.set(msg, 'payload.text', 'Symptoms Checker Conversation');\n}\n\n\nreturn [msg,null];","outputs":1,"noerr":0,"x":790,"y":840,"wires":[["6961a47f.5949bc"]]},{"id":"6961a47f.5949bc","type":"function","z":"25baf5ca.56d3aa","name":"Route","func":"const _ = global.get('lodash');\nconst NAMESPACE = _.get(msg, 'orbita.session.NAMESPACE');\n//const NAMESPACE = 'symptomtriage';\nconst settings = global.get(NAMESPACE).settings;\nconst symptomChecker = global.get(NAMESPACE).symptomChecker || {};\nlet symptomCheckerSessionID = symptomChecker.sessionIDStore\n ? symptomChecker.sessionIDStore[msg.payload.sessionId]\n : null;\n\nif (symptomCheckerSessionID) {\n let formatId = `hbConvId:${symptomCheckerSessionID}`;\n global.get(`hbConvId:${symptomCheckerSessionID}`, function(err, cacheData) {\n const input = typeof msg.payload.text === \"string\"\n ? msg.payload.text.toLowerCase()\n : msg.payload.text && msg.payload.text.message\n ? msg.payload.text.message.toLowerCase()\n : \"\";\n let genderList = ['male', 'female'];\n if(typeof msg.payload.text === 'string'){\n genderIdx = genderList.findIndex(gender => gender.toLowerCase() === msg.payload.text.toLowerCase()); \n }\n let results = _.get(msg, 'data.dynamicData.result');\n // if (results && results.length > 0) {\n // let result = results[0];\n let excludedTerms = settings.excludeUtterancesFromSymConvFlow;\n let checkUserValue = excludedTerms.findIndex(term => term.toLowerCase() === input.toString().toLowerCase());\n if(checkUserValue >=0 ){\n global.set(`hbConvId:${symptomCheckerSessionID}`, undefined);\n global.set(`hbConvId:${symptomCheckerSessionID}:checkboxes`, undefined);\n return node.send([msg, null]);\n }\n //}\n // switch(input) {\n // case \"open\":\n // case \"mychart\":\n // case \"covid\":\n // case \"covid 19\":\n // case \"covid-19\":\n // case \"find a location\":\n // case \"find location\":\n // case \"agent\":\n // case \"can i please talk with a person\":\n // case \"can i talk to a human\":\n // case \"can i talk to a person\":\n // case \"can i talk to a real person\":\n // case \"can i talk to an agent\":\n // case \"can i talk to someone\":\n // case \"can i talk to the operator\":\n // case \"connect me to a human\":\n // case \"customer service\":\n // case \"customer service rep\":\n // case \"customer service representative\":\n // case \"how to chat with a human\":\n // case \"how to chat with an agent\":\n // case \"how to conncet with a agent\":\n // case \"how to conncet with a human\":\n // case \"how to conncet with a real person\":\n // case \"how to connect with a agent\":\n // case \"how to connect with an agent\":\n // case \"how to connect with rep\":\n // case \"how to connect with representative\":\n // case \"how to talk to a human\":\n // case \"human\":\n // case \"i am having trouble paying my bill\":\n // case \"i need to talk to an operator\":\n // case \"i want to talk to an agent\":\n // case \"i want to talk to someone\":\n // case \"i want to talk with a person\":\n // case \"let me talk to a human\":\n // case \"live agent\":\n // case \"mainmenuescalate\":\n // case \"need to talk with someone\":\n // case \"please let me talk to a human\":\n // case \"real person\":\n // case \"transfer me to a person\":\n // case \"covid screener\":\n // case \"ask a question\":\n // case \"help\":\n // case \"check my symptoms\":\n // case \"start checking symptoms\":\n // case \"symptom checker\":\n // // cacheData = null;\n // global.set(`hbConvId:${symptomCheckerSessionID}`, undefined);\n // global.set(`hbConvId:${symptomCheckerSessionID}:checkboxes`, undefined);\n // return node.send([msg, null]);\n // // break;\n // default:\n // break;\n // }\n msg.text = msg.payload.text;\n if (cacheData) {\n msg.origPayload = JSON.parse(JSON.stringify(msg.payload));\n var myText = msg.payload.text;\n let formatCheckbox = `hbConvId:${symptomCheckerSessionID}:checkboxes`;\n var choices = global.get(`hbConvId:${symptomCheckerSessionID}:checkboxes`);\n if (isNaN(myText) === false && choices && choices.length > 0) {\n var ans = '';\n for(var i = 1; i < myText.length; i++) {\n if (myText[i] == \"1\") {\n var choice = choices[i-1];\n ans += choice.text + ',';\n }\n \n }\n if (ans) {\n ans = ans.substring(0, ans.length - 1);\n }\n if (ans === ''){ // multi select check box but did not click any button.\n ans = 'none';\n }\n msg.origPayload.text = ans;\n msg.origPayload.session.recognizedText = ans;\n }\n }\n if (err) {\n node.warn('error');\n node.error(err, msg);\n node.send([msg, null]);\n } \n else if(cacheData && cacheData.hasOwnProperty('conversationId')) {\n msg.payload = cacheData;\n _.set(msg, `payload.${NAMESPACE}.subFlowName`, 'activityFlow')\n return node.send([null, msg]);\n } else if(cacheData && cacheData.state && cacheData.state === 'start') {\n if(_.get(msg, `payload.session.${NAMESPACE}.symptomValue`)){\n _.set(msg, `orbita.session.${NAMESPACE}.sexValue`, _.get(msg, 'payload.text'));\n }\n _.set(msg, `payload.${NAMESPACE}.subFlowName`, 'conversationFlow')\n return node.send([null, msg]);\n } \n \n else if((genderIdx > -1) && \n (_.get(msg, `payload.session.${NAMESPACE}.symptomValue`)) && \n (_.get(msg, `payload.session.${NAMESPACE}.genderAsked`))){\n _.set(msg, `orbita.session.${NAMESPACE}.sexValue`, _.get(msg, 'payload.text'));\n global.get(`hbConvId:${symptomCheckerSessionID}`, function(err, symptomCacheData) {\n if (err) {\n node.warn('error');\n node.error(err, msg);\n node.send([msg, null]);\n } else if(symptomCacheData && symptomCacheData.state && symptomCacheData.state === 'start'){\n _.set(msg, `payload.${NAMESPACE}.subFlowName`, 'conversationFlow')\n return node.send([null, msg]);\n }\n });\n }\n else {\n return node.send([msg, null]);\n }\n });\n} else {\n return node.send([msg, null]); \n}\n","outputs":2,"noerr":0,"x":990,"y":840,"wires":[["6367ec18.d48104"],["346a7253.36fb4e"]]},{"id":"150ab083.2380ef","type":"alexa-skill-config","skillname":"Symptom-Triage","projectId":"607ee6aa02ca46007aef1752","intents":"[]","skillstate":"fromsession, useSymptomChecker, escalation, flowManager,flow, test,FlowStudio, testState, bill,escalation,confirm_escalation,help,emergency, Reminder, sanity, flow_stud,webWeight,fromSession,flowMngr,scheduleride,aMedication,Survey,whyhelpmessage,medication,callorcomeby,Januvia,survey2,glucose,faqquestion,DailySurveyInProgress,HeadacheSurveyInProgress,MonthlySurveyInProgress,FeedbackSurveyInProgress,AllReportsDone,AskedForChangeResponse,AskedForChangeTwice,MigraineTrackerQuestions1,MigraineTrackerQuestions2,MigraineTrackerQuestions3,StudyQuestions1,StudyQuestions2,StudyQuestions3,Help1,Help2,Help3,AskedForHeadacheStart,AskedForHeadacheStartYesterday,AskedForHeadacheStartTime,AskedForHeadacheEndTime,AskedForHeadacheTimeCorrectness,AskedForHeadacheChangeStartTime,AskedForHeadacheEndDate,InvalidHeadacheTime,AskedForContinuePartial,MaxRecognitionError,ServicePhoneNumber,ConfirmGoHome,ConfirmStop,ConfirmPause,ConfirmCancel,FORTESTING,testState,setup, startup, Survey,flowManager, survey, flowMngr,eventSurvey, whyhelpmessage, HeadacheSurveyInProgress, MonthlySurveyInProgress, FeedbackSurveyInProgress, AllReportsDone, AskedForChangeResponse, AskedForChangeTwice, MigraineTrackerQuestions1, MigraineTrackerQuestions2, MigraineTrackerQuestions3, StudyQuestions1, StudyQuestions2, StudyQuestions3, Help1, Help2, Help3, AskedForHeadacheStart, AskedForHeadacheStartYesterday, AskedForHeadacheStartTime, AskedForHeadacheEndTime, AskedForHeadacheTimeCorrectness, AskedForHeadacheChangeStartTime, AskedForHeadacheEndDate, InvalidHeadacheTime, AskedForContinuePartial, MaxRecognitionError, ServicePhoneNumber, ConfirmGoHome, ConfirmStop, ConfirmPause, ConfirmCancel,pain,dual,TreatmentSurgery,plateletsflow,password,changeappointmentList,MedicalHeart,chooseLocation,cancelAppointment,plateletsFlow, reminder, CheckUser, fromSession, plateletsFlow, cancelAppointment,PlateletsChangeOption,MedicalHemochromatosis, MedicalHeart,LifestyleSTD,setDateOrTimeIntent, FAQ,setTimelanding,setDatelanding,FAQ, fromsession, mayoKB, orbitaKB, askAnother, afterAssessment, phonePrompt, awaitingPhone, confirmPhone, finalPhonePrompt, inChunkedAnswer, appointmentPhonePrompt,reminder,CheckUser,Reminder,sanity,SymptomTriage"},{"id":"slots","type":"slots","z":"","slots":[]}]

   
   This will add 4 nodes to the Bot Manager tab as shown below.
   

   Image Added

2. Connect the nodes as described below:

   1. Add “http in” node with the “Post” Method to “Orbita Detect” node.

   2. The first output pin of the “Route” function node should be connected to the “Bot provider v2” node.

   3. Disconnect the “http in” node with the “Post” Method and Bot Provider V2.

   4. Drag and drop a Link out node to the Bot Manager tab and name it.
      

      Image Added

   5. Connect the second output pin of the “Route” function node to the Link out node.
      

      Image Added

3. Double click on the “Bot Provider V2” node and add the below code to the “Bot In Parser” section.
   

   Code Block
   var _ = global.get('lodash'); const NAMESPACE = _.get(msg, 'orbita.session.NAMESPACE'); let symptomValue = _.get(msg, 'orbita.session.${NAMESPACE}.symptomValue'); if(symptomValue){ _.set(msg, 'payload.originalRequest.data.symptomValue', symptomValue); }

4. Go to the “Modules” tab

   1. Add a Link In node and name it.

   2. Connect the Link In node with the input pin of symptomstriage sub-flow.

   3. This “link in” node should be connected to the “Link out” which you added in the “Bot Manager” tab.
      In the Link In node edit window, select the Link out node you added earlier.

5. Now Deploy the flow and validate it.

Dashboards

After the module installation, you can access the pre-built dashboards from the Project side navigation menu > Report > Dashboards.

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