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1. Go to Experience Designer > Bot Manager flow > Bot provider V2 node.

2. Enable the checkbox named Enable Transcript Capturing (Chat)
   

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3. You can view the chatbot conversation in the content schema named “Transcriptdata“.
   

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Export transcript data

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1. Login to Experience Manager and select your project.

2. Navigate to Project side navigation bar > Create > Components > Content.

3. Select the content data named “Transcriptdata“
   Tip: If you don't see the “Transcriptdata“ on the screen, use the arrows to navigate through the content data.
   

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4. Click on the Export data as CSV button
   

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5. You can export data based on the created/modified data and date range.
   

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6. Click on save to download all the documents that match the criteria from the Transcriptdata content as a .CSV file.
   

   

Sending transcript data via email

To Follow the below instructions to send the transcript via email, .

Flow Studio flow

Import the attached Flow Studio (end of the document).
Refer, 3.3.3 Importing and Exporting Flows

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1. Import the attached Experience Designer flow (end of the document). Refer How do I export and import flows in Experience Designer

2. Paste the Flow studio Id in the function node named Flow studio Id
   

   

3. Paste the Email confirmation Control Id in the function node named Capture email id.
   

   

4. The transcript will be sent to the email.
   

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