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Question answering is the most common use - case in conversational applications. Orbita Answers is a system that uses a fact-based AI approach to answering questions from information modeled in a knowledge graph.
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Give a name to your Knowledge Base (Note that creating two knowledge bases with the same name will create conflicts while deploying the project to Alexa/Dialogflow.). You can create your own content schema and assign it to your knowledge base to have custom fields in the Facts screen. You can select a content schema from the dropdown list if already created, else select default for the multimodal content editor.
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In the Settings screen, select the Relationship tab and click
icon.Enter the Relationship name and click ADD.
In On the Relationship creation page, you can add synonyms to the Relationship name.
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All the topics and relationships will be stored as slots in Orbita. Identifying the slots from a given utterance is the key for Answers to work effectively. Though the regular NLPs identify the slots from the utterance, sometimes they fail to extract all the slots values/entities you require.
We recommend using the Orbita NLP node with the Answers Manager node, in Experience Designer, to yield better results from Answers.
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Best practices and tips for authoring a knowledge base of facts to power a conversational question-answer experience using Orbita Answers.
Best practices for creating a Knowledge base
For each Knowledge base, three slots and one intent will be autogenerated
Slots
<Knowledge base name>_TOPICS
<Knowledge base name>_RELATIONSHIP
<Knowledge base name>_INTERROGATIVE
The below screenshot captures the autogenerated slots for the Knowledge base named FAQ.
Intents
OA<Knowledge base name>INTENT
The below screenshot captures the autogenerated intent for the Knowledge base named FAQ.
Ensure the knowledge base name is unique and doesn't match with the names from other modules such as Taxonomy.
Best practices for creating Topics
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