Orbita allows you to store the chat transcripts. Chat transcripts can be used to draw customer insights, to know the chatbot’s performance and accuracy, or even train your machine learning algorithm.
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Capture chat transcripts
Go to Experience Designer > Bot Manager flow > Bot provider V2 node.
Enable the checkbox named Enable Transcript Capturing (Chat)
You can view the chatbot conversation in the content schema named “Transcriptdata“.
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Import the attached Flow Studio (end of the document).
Refer, 3.3.3 Importing and Exporting Flows
Copy the Flow Studio ID
Copy the Control id of the Control named Email confirmation.
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