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Capture chat transcripts

1. Go to Experience Designer > Bot Manager flow > Bot provider V2 node.

2. Enable the checkbox named Enable Transcript Capturing (Chat)
   

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3. You can view the chatbot conversation in the content schema named “Transcriptdata“.
   

   

Export transcript data

To export transcript data,

1. Login to Experience Manager and select your project.

2. Navigate to Project side navigation bar > Create > Components > Content.

3. Select the content data named “Transcriptdata“
   Tip: If you dont see the “Transcriptdata“ on the scren, use the arrows to navigate throught the content data.
   

   

4. Click on the Export data as CSV button
   

   

5. You can export data based on the created/modified data and date range.
   

   

6. Click on save to download all the documents that match the criteria from the Transcriptdata content as a .CSV file.
   

   

Sending transcript data via email

To send the transcript via email,

Flow Studio flow

Import the attached Flow Studio flow. Refer, 3.3.3 Importing and Exporting Flows

1. Copy the Flow Studio ID
   

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2. Copy the Control id of the Control named Email confirmation.
   

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Experience Designer flow

1. Import the attached Experience Designer flow. Refer How do I export and import flows in Experience Designer

2. Paste the Flow studio Id in the function node named Flow studio Id
   

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3. Paste the Email confirmation Control Id in the function node named Capture email id.
   

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Video Content

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Supporting Documentation

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