Orbita allows you to store the chat transcripts. Chat transcripts can be used to draw customer insights, to know the chatbot’s performance and accuracy, or even train your machine learning algorithm.
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Capture chat transcripts
Go to Experience Designer > Bot Manager flow > Bot provider V2 node.
Enable the checkbox named Enable Transcript Capturing (Chat)
You can view the chatbot conversation in the content schema named “Transcriptdata“.
Export transcript data
To export transcript data,
Login to Experience Manager and select your project.
Navigate to Project side navigation bar > Create > Components > Content.
Select the content data named “Transcriptdata“
Tip: If you dont see the “Transcriptdata“ on the scren, use the arrows to navigate throught the content data.
Click
...
on the Export data as CSV button
You can export data based on the created/modified data and date range.
Click on save to download all the documents that match the criteria from the Transcriptdata content as a .CSV file.
Sending transcript data via email
Video Content
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Supporting Documentation
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