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A module that offers an interface very similar to flow charts for creating logical conversational flows.
More information at 2.3 Introduction to Flow Studio.
Advanced integrations
Sometimes we will find that the organizations Orbita’s extensibility means you can leverage 3rd party services to make your conversational experience smarter.
Some organizations might want to integrate with existing microservices they developed . For example, these microservices might as well be developed to leverage such as custom machine-learning models. As long as the microservice provides a web-based endpoint, the The Experience Designer can be used to integrate and support them if they can be accessed via a web-based endpoint.
Realtime analysis of linguistic characteristics
Orbita’s extensibility means you can leverage 3rd party services to make your conversational experience smarter.
There are numerous 3rd party APIs that can be leveraged to make it more intelligent. Sentiment analysis using 3rd party API, Tonal analysis through voice sdk, Language detection and real-time machine translation to name a few.
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Understanding is not the only part of making a conversational agent intelligent, it should respond intelligently too. If the voice agent and the chatbot say the same thing over and over again, it can feel very robotic.
Phrases
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