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Click on the links below to launch the training and other content.An intelligent conversational agent comprehends the context in the conversation and personalizes the results.
This document describes how to add intelligence to your Orbita-powered conversational agent.
Modules
The two modules you have to get familiar with are:
Experience Designer
Flow Studio
In Orbita, you have to use both these modules to build the best conversational experience.
Experience Designer
Experience Designer is a powerful, low code, graphical development environment. In the Experience Designer, you can handle Events and Actions, integrate APIs, customize design, create webpages and chatbots, and so on.
See, 2.2 Introduction to Experience Designer for more details.
Flow Studio
A module that offers an interface very similar to flow charts for creating logical conversational flows.
More information at 2.3 Introduction to Flow Studio.
Realtime analysis of linguistic characteristics
Advanced integrations
Capturing data in IR
Adjusting how the virtual agent responds
Key Messages
Learn how to adjust how the virtual agent responds, perform information retrieval and return information through accessing third party services
Capture data and trigger actions such as surveys, scheduling, FAQs and learn advanced Integrations such as contextual awareness, multi-lingual translation
Learn real time analysis and response to linguistic characteristics
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