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  • Any time you are building decision tree style conversational dialogs. Situations, where this might be the case, include: , defining assessments, modeling care protocols, and in general, needing to define deterministic logic to handle the conversational flow.

  • If you are trying to manage a conversational state, you should use Flow Studio

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  1. If a flow already exists, click the vertical ellipses menu corresponding to the flow name.

  2. The vertical ellipsis menu has the following options:

    • Flow Details. You can edit the Title, Description, Enable/disable Auto Generate Slots, Add/remove Utterances, view the Flow creator, Created Date, Last Updated, the last user that modified the flow

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    • Edit. Edit the flow.

    • Delete. Delete the flow. This requires confirmation.

    • Import/export. The import/export dialog box has 2 tabs:

      • Export. Click copy to clipboard to copy the JSON code.

      • Import. Paste a JSON code in the space provided to import the flow.

    • Flow History. Changes done to the flow studio by a user will be saved in the Flow History option.

      The Flow History window contains the below details on every action done on the Flow studio.

      • Avatar/ Initials.

      • Action - Update, Delete, or Restored.

      • Username - of the user that did the action.

      • Date - Created/Modified

      • Menu icon

        • View - To view changes

        • Restore - To restore changes to an earlier point.

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  • Default - The values will be added to the autogenerated intent.

  • Href - You can give Href any valid URL in the value field. The URL will open in a new tab

  • Utterance - The utterance value will be triggered without a state assigned to it.

  • OnClick - Navigates you to the URL givenYou can call any js function with this option.

Phrases are added to the Auto Generate Slots list.

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