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If you have multiple chat bubbles for the same question, the last bubble will have the thumbs up and thumbs down buttons.
Customizing the feedback thumbs
How to give a response for the Feedback
You can provide a response to the chatbot user after he/she picks a thumb.
Capturing the Feedback Analytics
You can give your own image/color for the thumbs up and thumbs down shown in the Chatbot UI.
To change this, navigate to the Experience Designer > Bot View Template node > Custom CSS tab and place the below code.
| Code Block |
|---|
.reactions .thumbs-down{
background-image: url(<Thumbsdown image>),url(<Circle surrounding the thumb>);
}
.reactions .thumbs-down-selected{
background-image: url(<Thumbsdown selected image>),url(<Circle surrounding the thumb>);
}
.reactions .thumbs-up{
background-image: url(<Thumbsup image>),url(<Circle surrounding the thumb>);
}
.reactions .thumbs-up-selected {
background-image: url(<Thumbsup selected image>),url(<Circle surrounding the thumb>);
} |
...
Capturing the Feedback Analytics
In Insights, you can capture the feedback analytics in the data-sandbox5-backend.answers_feedback index pattern.
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A score of +1 for thumbs up and -1 for thumbs down will be given for each query that resulted in feedback.
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